Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any customs fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get customs fees when they arrive at your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 7-14 Business days |
| Canada, Europe | 7-21 Business days |
| Australia, New Zealand | 7-28 Business days |
| Central & South America | 10-30 Business days |
*This doesn’t include our 3-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 7 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
If you need to swap an item
Returns and Exchanges
Returning Damaged/Defective Items
In cases of damage or defect, we can quickly arrange the replacement if you provide a digital image of the damage or defect along with a clear description of the problem and preferred action (replacement, refund or credit) in an email to our customer support team. In most cases, action can be taken as soon as we have this evidence from you. If the damage/defect cannot be verified over the phone or via email contact, the item may be required to return for inspection. We’ll then contact you with our next course of action.
I need to change my shipping address
Please provide an alternative address and we will update it for you right away. If the product is already marked “Shipped” then we cannot update the address. If it’s still in the “Processed” phase we’ll do everything we can to make sure it gets changed.
Standard shipping is €3.99.
Who are your international shipping carriers? Standard Shipping varies depending on your country.
I’m missing items from my order
If you’re missing an item, double check the package and other products to make sure it’s not hiding somewhere. Our products ship from different warehouse in USA, Europe and China. If you still can’t locate it, please let us know and we’ll make sure you get what you ordered.
Who covers the return shipping cost?
If the product is claimed as damaged or defective and it cannot be determined remotely, My Fur Vest will provide a prepaid return-shipping label to inspect the product.
For all other cases, return shipping costs are the responsibility of the customer. You will be notified when your return is received at our facilities with an indication as to what will follow.
I think my package has been lost
Please note that all ship times are estimates and not guaranteed. If you do not receive the items within 30-45 working days of the shipping date please let us know and we will take further action with the order.
I received the incorrect items
Please send us a photo of the item(s) and any additional description. We will review it and begin processing a replacement right away.
How long will it be until I get my money back?
If you have requested a refund, be advised that returning funds usually take 7-21 days to appear in the account used to make the purchased (depending on the processing speed of the bank that issued the funds).
If you have requested an exchange in a different size or style, an email will be sent letting you know once the reprint has been initiated.
If you have requested a refund, be advised that returning funds usually take 7-21 days to appear in the account used to make the purchased (depending on the processing speed of the bank that issued the funds).
If you have requested an exchange in a different size or style, an email will be sent letting you know once the reprint has been initiated.
Most of our products are all custom made to order. This means you choose exactly what you want to purchase and we produce it. We accept returns on orders that do not match the design criteria given to us by you the customer, if there is evidence that we have not provided a product of the standard you expect then returns are negotiable. However, we cannot accept return of non-defective products on the basis of their design, or any other deviation in customer preference since making the order. No items can be returned for refund 15 days after receipt. And we cannot accept the return of used items.
