Our happiness team is always here to assist.
Common queries answered
Frequently asked Questions
In cases of damage or defect, we can quickly arrange the replacement if you provide a digital image of the damage or defect along with a clear description of the problem and preferred action (replacement, refund or credit) in an email to our customer support team. In most cases, action can be taken as soon as we have this evidence from you. If the damage/defect cannot be verified over the phone or via email contact, the item may be required to return for inspection. We’ll then contact you with our next course of action.
Please provide an alternative address and we will update it for you right away. If the product is already marked “Shipped” then we cannot update the address. If it’s still in the “Processed” phase we’ll do everything we can to make sure it gets changed.
Standard shipping is €3.99.
Who are your international shipping carriers? Standard Shipping varies depending on your country.
If you’re missing an item, double check the package and other products to make sure it’s not hiding somewhere. Our products ship from different warehouse in USA, Europe and China. If you still can’t locate it, please let us know and we’ll make sure you get what you ordered.
Please note that all ship times are estimates and not guaranteed. If you do not receive the items within 30-45 working days of the shipping date please let us know and we will take further action with the order.
Please send us a photo of the item(s) and any additional description. We will review it and begin processing a replacement right away.
If the product is claimed as damaged or defective and it cannot be determined remotely, My Fur Vest will provide a prepaid return-shipping label to inspect the product.
For all other cases, return shipping costs are the responsibility of the customer. You will be notified when your return is received at our facilities with an indication as to what will follow.
If you have requested a refund, be advised that returning funds usually take 7-21 days to appear in the account used to make the purchased (depending on the processing speed of the bank that issued the funds).
If you have requested an exchange in a different size or style, an email will be sent letting you know once the reprint has been initiated.
All products come with a FREE replacement warranty for 30 days from purchase. If your purchase does not match the description or is the item is defective, please contact us within 48 hours of receiving your order – we will make sure that all of your issues are resolved.
If you received the wrong item, please contact us within 48 hours of delivery. We will arrange to deliver the correct items or return all your payment.
For defective or faulty products, please take photos or videos and email us at [email protected] – we will replace or refund your purchase after confirmation.
PLEASE NOTE: This policy does not cover misuse, accidental damage, water damage, or any abuse of the purchased product.
RETURNS & REFUNDS
Our policy lasts 60 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.