{"id":1132,"date":"2018-07-07T11:27:10","date_gmt":"2018-07-07T11:27:10","guid":{"rendered":"http:\/\/shoptimizer.local\/?page_id=779"},"modified":"2023-02-28T09:13:18","modified_gmt":"2023-02-28T09:13:18","slug":"contact-us","status":"publish","type":"page","link":"https:\/\/myfurvest.com\/contact-us\/","title":{"rendered":"Contact us"},"content":{"rendered":"\t\t
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Contact Us<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\tOur happy team is always here to assist<\/span>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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Frequently asked Questions<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tReturning Damaged\/Defective Items<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

In cases of damage or defect, we can quickly arrange the replacement if you provide a digital image of the damage or defect along with a clear description of the problem and preferred action (replacement, refund or credit) in an email to our customer support team. In most cases, action can be taken as soon as we have this evidence from you. If the damage\/defect cannot be verified over the phone or via email contact, the item may be required to return for inspection. We\u2019ll then contact you with our next course of action.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tI need to change my shipping address<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Please provide an alternative address and we will update it for you right away. If the product is already marked \u201cShipped\u201d then we cannot update the address. If it\u2019s still in the \u201cProcessed\u201d phase we\u2019ll do everything we can to make sure it gets changed.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow much is shipping?<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Standard shipping is \u20ac3.99.\u00a0
Who are your international shipping carriers?\u00a0Standard Shipping varies depending on your country.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tI'm missing items from my order<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

If you’re missing an item, double check the package and other products to make sure it’s not hiding somewhere. Our products ship from different warehouse in USA, Europe and China. If you still can’t locate it, please let us know and we’ll\u00a0make sure you get what you ordered.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tI think my package has been lost<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Please note that all ship times are estimates and not guaranteed. If you do not receive the items within 30-45 working days\u00a0of the shipping date please let us know and we will take further action with the order.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tI received the incorrect items<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Please send us a photo of the item(s) and any additional description. We will review it and begin processing a replacement right away.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWho covers the return shipping cost?<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

If the product is claimed as damaged or defective and it cannot be determined remotely, My Fur Vest will provide a prepaid return-shipping label to inspect the product.\u00a0
For all other cases, return shipping costs are the responsibility of the customer. You will be notified when your return is received at our facilities with an indication as to what will follow.\u00a0<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow long will it be until I get my money back?<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

If you have requested a refund, be advised that returning funds usually take 7-21 days to appear in the account used to make the purchased (depending on the processing speed of the bank that issued the funds).\u00a0
If you have requested an exchange in a different size or style, an email will be sent letting you know once the reprint has been initiated.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat items can't be returned?<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

All products come with a FREE replacement warranty for 30 days from purchase. If your purchase does not match the description or is the item is defective, please contact us within 48 hours of receiving your order \u2013 we will make sure that all of your issues are resolved.
If you received the wrong item, please contact us within 48 hours of delivery. We will arrange to deliver the correct items or return all your payment.
For defective or faulty products, please take photos or videos and email us at hello@myfurvest.com<\/a> \u2013 we will replace or refund your purchase after confirmation.
PLEASE NOTE: This policy does not cover misuse, accidental damage, water damage, or any abuse of the purchased product.
RETURNS & REFUNDS
Our policy lasts 60 days. If 30 days have gone by since your purchase, unfortunately, we can\u2019t offer you a refund or exchange.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Get in touch with us<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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